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FAQ


How do I check on my order? 

Just go HERE for instant order updates.

What payments do you accept?

We accept all credit cards and paypal.

Do you ship outside of the US?

Yes, we offer shipping worldwide. 

Will the heavy-duty harness fit my dog?

Our heavy-duty harness will fit all dogs 15-90 lbs. For dogs under 15 lbs we recommend our mesh harness and for dogs over 90 lbs we recommend our Super XL harness  

What's the best way to wash the heavy duty harness?

You can wash the harness easily in your washing machine with cold water. Just hang it up to air-dry after and it will be good as new.

What is your return policy? 

We take back any new and unused products within 30 days, in original packaging where applicable. We also accept exchanges if you need a different size.

If you need to start a return, please contact us and we'll get the process started for you.
Can I cancel my order?

We can't currently do cancellations. We're working on developing a cancellation system in the coming months.
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I ordered multiple items, why did I only receive one?

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

Will there be a shipping confirmation once the order is placed?

Yes! We will update you with your shipping information via email every step of the way.

How long does shipping take?

It can take up to 5 days to process your order. Once it is processed, orders take approximately 3-10 business days to arrive. Some products may take longer to arrive than others.

Do you ship internationally?

Yes! We ship worldwide.

How do I order?

1. Go to the item page of the product that you would like to order.

2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.